Refund Policy for Nutritional Products
Products purchased on this website are subject to a 30 day money back guarantee. All items must be returned in it's original condition. Open or used products are not eligible for returns/refunds.
Any Digital products, such as, but not limited to videos, ebooks are non-refundable.
Refund Policy for Infrared Laser Device
Infrared laser devices are eligible for return within 30 days of purchase. All items must be unused and unopened. To initiate a return/refund for an infrared laser device you must call us at: 210-492-0111 to obtain a Return Authorization (RA) code. No returns or refunds will be accepted without an RA code.
Due to OSHA regulations and the COVID-19 risk, any infrared laser device with a broken seal will not be eligible for a refund. Infrared laser devices are shipped in a clear, sealed package for your protection.
Any/all infrared laser devices sold during promotional programs such as 'Open Box' sale/promotion or 'Demo' sale/promotion are sold 'as is' and are not eligible for return or a refund.
Refunds for Infrared Laser Device are subject to a 25% restocking fee.
Refund Policy for Home Care Programs
Home Care Programs are priced at a discounted rate.
This program is eligible for return within 30 days of purchase. All items must be unused and unopened. Please see refund policy for infrared laser device as it applies to this program.
Individual items cannot be separated from the program for the purpose of a refund.
Need to Return Something?
All refunds are processed upon receipt of any unused product(s).
Make sure to include your ‘Return Authorization’ number with the return of laser devices or Home Care Packages.
Please include your full name, order number with refund requests and mail product(s) to:
San Antonio Neuropathy Center
9827 Potranco Rd
Ste 103 PMB 143
San Antonio, TX 78251