Shipping Policies

Order Processing

The Neuropathy Help Center is closed on weekends and major holidays. All orders received After 12 pm (CST) on Fridays, or all day Saturday and Sunday will be processed on the following Monday.


Standard Shipping

Orders usually take 24 hours to be processed  and packed (during normal hours of business operations) before it is shipped. Please allow 3 to 5 business days for your order to arrive.* Orders with standard shipping travel via USPS Priority mail.

Shipping Outside of the Continental US

Orders traveling to Alaska and Hawaii, Puerto Rico and the Virgin Islands will be handled through Please see international shipping policies.


Neuropathy Help Center does not ship directly to international addresses. We have partnered with to offer convenient, economical and fast international shipping to more than 225 countries.

How it works

1) Choose your subscription, create your account and receive your own US address.
2) Use your new US address provided by when placing your order with us.
3) Once we ship your order, will manage the mail forwarding process to you.

The unauthorized reselling or distribution of Neuropathy Help Center products is prohibited. Orders placed with the intention of exchanging money for product, are against Neuropathy Help Center company policy. We have alerts in our system setup to identify such orders. Neuropathy Help Center reserves the right to cancel any order, without prior notification to the customer. Obtaining a MyUS membership does not bypass this company policy. If you would like clarification on whether your order is considered “reselling”, please feel free to contact our Customer Service here.

Our responsibility for loss or damage ends once your order reaches the MyUS warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order.